Terms of Service

These Terms of Service ("Terms") govern your access to and use of Sentinel by Reviewal ("Sentinel" or the "Service"), operated by Reviewal. By creating an account, subscribing to the Service, or otherwise using Sentinel, you agree to these Terms. If you do not agree, do not use Sentinel.

1. Who can use Sentinel

1.1 Professional use

Sentinel is built for professional use. By subscribing you confirm you are using it for business or professional purposes, on your own behalf or for a business you are authorised to bind. If you are a consumer under the law of your country, the rights that law gives you are not affected by these Terms.

1.2 Age requirement

You must be at least 18 years old to use Sentinel. By using the Service, you represent that you are 18 years of age or older.

1.3 Authority

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" refers to that entity.

1.4 Instagram account authorization

You may only connect Instagram accounts that you own or that you have express, documented authorization from the account owner to monitor. Connecting an account without proper authorization is a serious violation of these Terms and may result in immediate termination.

1.5 Sanctions and restricted jurisdictions

Reviewal is a United States company and is subject to United States economic sanctions and export control laws. By using Sentinel you represent and warrant that you are not located in, ordinarily resident in, or organized under the laws of any country or region subject to comprehensive United States sanctions (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), that you are not identified on the United States Treasury Department's Specially Designated Nationals and Blocked Persons List or any other restricted party list maintained by the United States, the European Union, or the United Kingdom, and that you are not owned or controlled by any such person. You further agree not to make Sentinel available to any such person or in any such country or region. We may suspend or terminate your account immediately, without refund, if we reasonably believe this representation is or has become untrue.

2. The Service

2.1 What Sentinel does

Sentinel is a social media compliance monitoring platform that analyzes connected Instagram accounts against the target platform's published policies (currently Meta / Instagram's Community Standards) and reports on the account's compliance and on publicly visible engagement patterns.

2.2 What Sentinel is not

• Sentinel is not affiliated with, endorsed by, or officially connected to Meta Platforms, Inc., Instagram, or any of their subsidiaries.
• Sentinel does not provide legal advice.
• Sentinel's compliance assessments are informational estimates against publicly available platform policies. They are not guarantees of how Meta or any other platform will act with respect to your account.
• Sentinel cannot prevent a platform from taking action on your account, restricting your reach, suspending your account, or otherwise enforcing its own policies.
• Sentinel is a monitoring and diagnostic tool, not a growth or engagement manipulation tool.

2.3 Product evolution

Sentinel is under active development. We may add, modify, or remove features from time to time. We will not, without notice, remove features that materially reduce the core value of your paid subscription during the billing cycle in which you paid for the Service. Section 2.5 applies to early features.

2.4 How we obtain the data

Sentinel does not sign in to your Instagram account and does not ask for your Instagram password. We read the public profile and public posts of each connected account using an automated collection service that we operate, on your instruction and on the basis of the authorization you give us when you connect an account. Automated collection of this kind is restricted by Instagram and Meta under their own terms. You should understand that before you connect an account. If Meta or Instagram restricts our access, or restricts a connected account, we will tell you, but we cannot prevent it and we are not liable for it.

2.5 Early features

Some features of Sentinel are early features: we make them available for you to try while we are still developing them. The early features are currently the AI compliance assistant and DM Scripts, together with any feature we later mark as New in the Service or describe as an early feature. Early features are provided as is and as available, without any warranty, and they are excluded from the commitment in Section 2.3: we may change, limit, or withdraw an early feature at any time, including during a billing cycle, and doing so is not a reduction in the core value of your subscription. Output from an early feature is an informational estimate on the same terms as the rest of the Service, and Sections 8 and 11 apply to it in full. Early features are provided at no additional charge and your subscription price does not change when one is added or removed.

3. Your account

3.1 Account creation

You must provide accurate and complete information when creating your Sentinel account and keep that information up to date. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

3.2 One account per user

You may not create multiple Sentinel accounts to circumvent account limits, billing, or other restrictions. Sharing accounts across separate parties (such as multiple team members using a single subscription without proper authorization) is prohibited. Where you need additional seats, use the team workspace features provided in the Service.

4. Subscriptions, pricing, and payment

4.1 Pricing

Sentinel is offered as a paid subscription. The current pricing is:

• Base plan: USD $649 per month, billed monthly. The base plan includes one monitored Instagram account.
• Annual option: USD $6,490 per year, billed upfront (equivalent to two months free compared with monthly billing).
• Additional accounts: USD $50 per additional monitored account, per month, added to your subscription. A default limit of 25 monitored accounts per customer applies; contact us if you need more.
• All prices are in U.S. Dollars (USD) and exclusive of any applicable taxes.

Post Scans and message reviews are subject to fair-use limits and a shared daily processing ceiling. We size these so ordinary use is never affected, and we will tell you in the Service if a limit stops a scan.

The prices that apply to you are those displayed at checkout at the time of your purchase. We reserve the right to change our pricing. Any changes will not affect your current billing cycle. We will notify you at least thirty (30) days in advance of any price change that will apply to your subscription at renewal.

4.2 Payment processing

All payments are processed by our payment provider, Stripe. By providing a payment method, you authorize us (through Stripe) to charge that payment method for your subscription, add-on accounts, and any applicable taxes on a recurring basis.

4.3 Auto-renewal

4.4 Cancellation

You may cancel your subscription at any time through the Settings section of the Service. Upon cancellation:

• Your subscription remains active until the end of the current billing cycle.
• You will not be charged for the next cycle.
• You will retain access to Sentinel through the end of the paid cycle.
• No prorated refunds are issued for unused time within a paid cycle, subject to Section 5.1 and Section 14.3.

4.5 Failed payments

If a payment fails, we will attempt to charge your payment method again over a short retry period. If the payment cannot be collected, your access to Sentinel may be suspended until the outstanding balance is paid. Your data will not be immediately deleted; you will have a reasonable period to update your payment method and restore access.

4.6 Taxes

You are responsible for any sales, use, value-added, or similar taxes, tariffs, and duties imposed on your subscription by any jurisdiction, except for taxes on our net income.

5. Refunds

This policy is described in detail in our separate Refund and Cancellation Policy. To the maximum extent permitted by applicable law, you waive any right to a refund except where mandatorily provided by consumer protection laws that cannot be excluded by these Terms, and except as set out in Section 5.1 and Section 14.3.

5.1 Consumers in the EEA, United Kingdom and Switzerland

If you are a consumer resident in the European Economic Area, the United Kingdom or Switzerland, you have a statutory right to withdraw within 14 days of the start of your subscription. See the Right of withdrawal section of our Refund and Cancellation Policy.

6. Acceptable Use

Your use of Sentinel is subject to our separate Acceptable Use Policy, which is incorporated into these Terms by reference. Violations may result in suspension or termination of your account without refund.

7. Intellectual Property

7.1 Our IP

Sentinel, including its software, design, content, trademarks, and all associated intellectual property rights, is owned by Reviewal and its licensors. Nothing in these Terms grants you any right, title, or interest in Sentinel except for the limited right to use the Service in accordance with these Terms.

7.2 Your content

You retain all ownership of the content you upload or submit to Sentinel (captions, media, account data). By submitting content, you grant Reviewal a worldwide, non-exclusive, royalty-free license to use, host, process, and analyze that content solely for the purpose of providing the Service to you, complying with our legal obligations, and improving the Service in aggregate, anonymized form.

7.3 Feedback

If you provide us with feedback, suggestions, or ideas about Sentinel, we may use them without compensation or attribution.

7.4 Third-party marks

"Instagram," "Meta," and related names and logos are the property of Meta Platforms, Inc. Sentinel's use of these names is nominative (to describe the platform Sentinel analyzes) and does not imply any affiliation or endorsement.

7.5 Copyright complaints

If you believe content stored or processed through Sentinel infringes your copyright, our Copyright Policy explains how to send a notice to our designated agent, how to send a counter notification, and how we deal with repeat infringers. The Copyright Policy is incorporated into these Terms by reference.

8. AI-assisted analysis

Sentinel uses artificial intelligence to assess content compliance. AI assessments are informational estimates, subject to error, and should not be relied upon as legal, business, or platform-policy advice. You are solely responsible for your decisions about your social media content. Full detail on our AI use is set out in our AI Transparency Notice.

9. Your data and privacy

Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains the legal bases we rely on. We do not ask you to consent to it as a condition of using Sentinel, except where a specific feature asks for your consent separately.

10. Third-party platforms and services

Sentinel connects to and analyzes third-party platforms (currently Instagram). Your use of those platforms is governed by their own terms of service, and Reviewal is not responsible for any changes, restrictions, suspensions, bans, or other actions those platforms may take with respect to your account. If a platform changes its API, its policies, or its access rules in a way that limits Sentinel's functionality, we will use commercially reasonable efforts to adapt but cannot guarantee uninterrupted service.

11. Disclaimers

SENTINEL IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVIEWAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

In particular, we do not warrant that:

• Sentinel's compliance assessments will accurately predict the actions of Meta or any other platform.
• Following Sentinel's recommendations will prevent your account from being restricted, suspended, banned, or otherwise penalized.
• The Service will always be available or uninterrupted.
• Errors in the Service will be corrected within any specific timeframe.

Some jurisdictions do not allow the exclusion of certain warranties. To the extent an exclusion is not permitted, the disclaimer applies to the maximum extent allowed by law.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVIEWAL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF SENTINEL, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total aggregate liability arising out of or related to these Terms or your use of Sentinel, whether in contract, tort, or any other theory, will not exceed the greater of (a) the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim, or (b) USD $100.

Some jurisdictions do not allow the limitation of liability for certain types of damages. Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited under applicable law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Reviewal, its affiliates, and their respective officers, directors, employees, and agents, from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or related to (a) your violation of these Terms; (b) your violation of any third-party right, including any social media platform's terms of service, other than the automated collection that Reviewal itself carries out under Section 2.4; (c) your Instagram or other social media content; or (d) your use of Sentinel in a manner not permitted by these Terms or our Acceptable Use Policy.

14. Suspension and termination

14.1 By you

You may terminate your account at any time by canceling your subscription and requesting account deletion via sentinel@reviewal.team.

14.2 By us

We may suspend or terminate your account at any time, with or without notice, if we reasonably believe that:

• You have violated these Terms, the Acceptable Use Policy, or applicable law.
• Your use of Sentinel poses a security or legal risk to us or others.
• You have failed to pay for the Service after reasonable retry attempts.
• Continued provision of the Service to you has become commercially impractical or is prohibited by law.

14.3 Effect of termination

Upon termination, your right to use Sentinel ceases immediately. If we terminate or suspend your subscription for a reason other than your breach of these Terms or our Acceptable Use Policy, for example because we stop offering the Service, or continued provision has become commercially impractical or unlawful, we will refund the unused part of any period you have already paid for, calculated from the date access stops, to the payment method used for the purchase. If we terminate because of your breach, no refund is due. We may delete your data in accordance with our Privacy Policy.

Sections of these Terms that by their nature should survive termination will survive (including Sections 7, 11, 12, 13, 15, and 17).

15. Dispute resolution: arbitration and class-action waiver

15.1 Informal resolution first

Before filing a claim, you agree to try to resolve the dispute informally by contacting us at sentinel@reviewal.team. We will attempt to resolve the dispute within thirty (30) days of receiving your notice.

15.2 Binding arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or your use of Sentinel that is not resolved informally will be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, or, where you are an individual consumer, under its Consumer Arbitration Rules. The arbitration will be conducted in English. The arbitration may be conducted by submission of documents, by telephone or by video conference. If an in-person hearing is held, it will take place in the county or district where you live, unless we agree otherwise. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.

15.3 Class-action waiver

YOU AND REVIEWAL EACH AGREE TO BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding. If the waiver in this Section 15.3 is found unenforceable as to a particular claim, that claim will be resolved in court and not in arbitration, and the rest of Section 15 continues to apply to all other claims.

15.4 Exceptions

Notwithstanding Sections 15.2 and 15.3:

• Either party may bring a claim for injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property.
• Either party may bring a claim in small-claims court, provided the claim remains individual.
• If you are a consumer in the European Economic Area, United Kingdom, Switzerland, or any other jurisdiction where mandatory arbitration or class-action waivers are unenforceable against consumers, those provisions do not apply to you to the extent they are unenforceable, and you retain your statutory rights to bring proceedings in the courts of your country of residence.

15.5 Arbitration costs

Where you are an individual consumer, we will pay the filing, administration and arbitrator fees that exceed what it would have cost you to file the same claim in a court of competent jurisdiction, unless the arbitrator decides your claim is frivolous or brought for an improper purpose. In all other cases, those fees are allocated under the applicable AAA rules. Each party pays its own legal fees, unless a statute or the arbitrator's award provides otherwise.

15.6 Opting out of arbitration

You can opt out of Sections 15.2 and 15.3 within thirty (30) days of first accepting these Terms. Email sentinel@reviewal.team from the address on your account with the words "arbitration opt out" and the email address of your account. We will confirm in writing and record the opt out against your account. Opting out has no effect on anything else in these Terms, on your subscription, or on your access to Sentinel.

16. Governing law and venue

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law provisions. Subject to Section 15, any court proceedings will be brought exclusively in the state or federal courts located in Delaware, United States, and both parties consent to personal jurisdiction there.

If you are a consumer with mandatory rights under the law of your country of residence that cannot be excluded by contract, those rights are not affected by the choice of Delaware law. If you are an individual consumer, nothing in this Section deprives you of the right to bring proceedings in the courts of the place where you live, where the law of that place gives you that right.

17. General provisions

17.1 Entire agreement and order of precedence

These Terms, together with the Privacy Policy, Cookie Policy, Acceptable Use Policy, Refund and Cancellation Policy, Copyright Policy, Data Processing Agreement (if applicable), and AI Transparency Notice, constitute the entire agreement between you and Reviewal regarding Sentinel.

If those documents conflict, the following order of precedence applies: (1) the Data Processing Agreement, (2) these Terms of Service, (3) the Refund and Cancellation Policy, (4) the Acceptable Use Policy, and (5) any other policy. Prices are those displayed at checkout at the time of purchase.

17.2 Changes to the Terms

We may update these Terms from time to time. When we make material changes, we will notify you via email or an in-app notice at least thirty (30) days before the changes take effect, and we will update the "Last updated" date above. If you do not agree with the updated Terms, you must stop using Sentinel and cancel your subscription before the changes take effect. If you keep using Sentinel after the changes take effect, you accept the updated Terms.

17.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

17.4 No waiver

Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

17.5 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms to any successor or in connection with a merger, acquisition, or sale of assets.

17.6 Force majeure

We will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network outages, or pandemics.

17.7 Notices

We may provide notices to you via the email address associated with your account or by posting a notice within the Service. You may provide notices to us at sentinel@reviewal.team.

18. Contact us

If you have any questions about these Terms, please contact Reviewal at sentinel@reviewal.team.

Reviewal is the trading name of Chafai Solutions LLC, a limited liability company organized under the laws of the State of Delaware, United States, with registered office at 16192 Coastal Highway, Lewes, Delaware 19958, United States. All references to "Reviewal" in these Terms are to Chafai Solutions LLC operating under that brand.