Last updated: 27 July 2026
This Refund and Cancellation Policy explains how cancellations and refunds work for Sentinel by Reviewal subscriptions. It applies to all users of the Service and is incorporated into our Terms of Service.
Sentinel operates a no-refund policy. Once payment has been collected for a billing cycle (monthly or annual), that payment is non-refundable.
This applies to:
This policy exists because Sentinel is a self-serve, subscription-based B2B service. Customers can review the product, pricing, and terms freely before subscribing, and can cancel at any time to prevent future billing.
You can cancel your subscription at any time through the Billing section of Settings in Sentinel. No phone calls, emails, or negotiations are required.
When you cancel:
You can also reactivate a cancelled subscription at any time before the end of the current cycle, or subscribe again later at the then-current pricing.
If you add an additional monitored account mid-cycle, a prorated $50/month charge for the remainder of the current billing cycle is added to your subscription and appears on your next invoice.
If you remove an additional account mid-cycle, the account stops being monitored immediately and a prorated credit for the unused part of that cycle is applied to your next invoice. No separate cash refund is issued.
If a scheduled payment fails, our payment processor will retry over a short period. If the payment cannot be collected, your access to Sentinel may be suspended until the outstanding balance is paid. If the balance remains unpaid, your subscription will be involuntarily cancelled and your data may be deleted in accordance with our Privacy Policy retention rules.
The no-refund policy is our general rule. We may, at our sole discretion, issue a refund in exceptional circumstances, including:
Discretionary refund requests can be submitted to sentinel@reviewal.team with a description of the circumstances. We aim to review such requests within ten (10) business days. Reviewal's decision on any discretionary refund is final.
If you believe a charge is incorrect, please contact us before initiating a chargeback with your card issuer. Chargebacks initiated without first contacting us may result in immediate suspension of your account pending resolution, in accordance with our Acceptable Use Policy.
We may update this Refund and Cancellation Policy from time to time. Material changes will be reflected in the "Last updated" date above and, where appropriate, notified via the Service. Changes will not apply retroactively to payments already collected.
For any questions about billing, cancellation, or this Policy, please contact Reviewal at sentinel@reviewal.team.
Reviewal is the trading name of Chafai Solutions LLC, a limited liability company organized under the laws of the State of Delaware, United States, with registered office at 16192 Coastal Highway, Lewes, Delaware 19958, United States.